Refund & Returns Policy

Effective Date: September 21, 2024

At WebSafetyNet.com, customer satisfaction is our priority. We understand that there may be instances where you need to request a return or refund. This Refunds and Returns Policy outlines the process, conditions, and timeframes for handling such requests to ensure a fair and seamless experience for all parties involved.

1. Eligibility for Returns and Refunds

  • Digital Products: Due to the nature of digital products (e.g., VPN services, ID theft protection software, and antivirus software), we generally do not accept returns. However, refunds may be issued under specific circumstances outlined below.
  • Eligibility Conditions: Refund requests will be considered if:
  • The product was not delivered as promised.
  • The product is defective or non-functional.
  • You experienced technical issues that could not be resolved by our support team.
  • You requested the refund within the refund period (outlined below).

2. Refund Timeframes

  • Refund Request Period: Refund requests must be submitted within 30 days of the purchase date.
  • Processing Time: Approved refunds will be processed within 7-10 business days. The refunded amount will be credited to the original payment method.

3. How to Initiate a Refund Request

To request a refund, please follow these steps:

  1. Contact Customer Support: Send an email to websafetynet.com@gmail.com with the subject line “Refund Request.”
  2. Include Required Details: Provide the following information:
  • Your full name
  • Email address used for the purchase
  • Order number or receipt
  • A detailed explanation of the issue or reason for the refund request
  1. Response Timeline: Our customer support team will review your request and respond within 3 business days with the next steps or a resolution.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Failure to cancel an auto-renewal subscription before the renewal date.
  • Misuse of the product in violation of our Terms of Service.
  • Dissatisfaction due to reasons unrelated to product functionality or delivery.

5. Fees and Costs

  • Processing Fees: Refunds may be subject to a processing fee of up to 5% of the purchase amount to cover transaction costs, where applicable.
  • No Hidden Fees: We aim to make the process as straightforward and transparent as possible.

6. Technical Assistance and Resolution

Before approving a refund, we may attempt to resolve your issue by providing:

  • Technical support to address any problems with the product.
  • Replacement product keys or downloads if applicable.

7. Contact Information for Support

If you have questions about this policy or need assistance with your refund request, please contact us at:
Email: websafetynet.com@gmail.com

8. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy as needed. Any changes will be posted on this page with the updated effective date.

Thank you for choosing WebSafetyNet.com. We’re here to ensure you have a positive experience with our products and services.